Your ED has received a complaint from the mother of a 5-year-old girl who remained in your department overnight after attending in the evening with asthma. The mother has complained that her daughter was not reviewed at all overnight by a doctor, resulting in her remaining on hourly salbutamol puffers and significantly delaying her discharge. A preliminary investigation reveals that the patient was not handed over to the night registrar to review. You have arranged a meeting with the mother.

1. List (4) important points you will cover in your meeting 4 marks

2. List (5) improvements to the handover process that may prevent a recurrence of this incident. 5 marks

3. List (4) important elements required for implementation of a successful short stay unit. 4 marks

4. List (5) exclusion criteria for a short stay unit. 5 marks